We accept the following methods of payment – Mastercard, Visa, Visa Debit and PayPal. Paypal does all our credit card processing, but you need not have an account with them; you can check out as a guest.
We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have.
Once your order has been shipped, you will receive tracking information from Paypal.
Please contact us if you do not receive an acknowledgement email and we will make sure it is not a problem with our system. Acknowledgement emails are generated and sent automatically once an order has been successfully completed.
All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods we may be in a position where we cannot supply an item or there may be an unexpected delay in shipping. If this is the case, we will let you know as soon as possible and will offer to substitute the item for another item of similar style or we will offer a refund. Additionally, for backordered items or new software releases, we may specify a future shipping date. You may order these items in advance but they will only ship on the date specified.
We endeavor to process orders as quickly as possible as we know how exciting it is to get your order promptly; however, please allow one business day as a guide. Orders received before 12 PM EST generally ship the same day.
If you receive tracking confirmation on the weekend, it is because we are working overtime to process orders. It does NOT mean that your item shipped on the weekend; rather, it is an indication that we have prepared the shipment for pickup on the next business day.
Brooklyn, Lakewood and Monsey generally take only one business day, and most East Coast locations are serviced within 2 business days. Shipping to the Midwest generally takes 2-3 business days, and the West Coast can take from 4-6 business days.
There may be additional delays during the holiday season (mid-late December).
Click HERE for comprehensive shipping tables.
"Just what our frum families need!" - Susan K. Shulman, MD